A Texas man says a long-planned family trip to a FIFA World Cup match turned into a major disappointment after tickets he purchased never arrived until after the game was over.
Alejandro Roman-Fernandez spent nearly $3,000 on four tickets through StubHub as a Christmas gift for his father and siblings. The family traveled about 300 miles from Katy to Arlington for Sunday’s Netherlands-Japan match, hoping to create lasting memories together.
But on game day, Roman-Fernandez received a notice stating the seller had been unable to secure the tickets. He was offered replacement options, but none were available.
After breaking the news to his family that they would miss the match, another surprise followed. Once the game had ended, he received a notification saying the tickets were finally ready.
Following inquiries from the media, StubHub said it is reviewing affected orders and assisting customers. The company later apologized to Roman-Fernandez, issued a refund, and provided a voucher for future purchases.
While he appreciates the refund, Roman-Fernandez says it can’t replace the experience he had hoped to share with his family.
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